:root{--bg: #e2edf8;--bg-mid: #c8ddef;--surface: #eef4fb;--surface-up: #ffffff;--sky-deep: #457be2;--sky-deeper: #2f5db8;--ink: #0b2a42;--ink-lite: #3b7ea6;--muted: #7bafc8;--pink: #e8386d;--line: rgba(69, 123, 226, .16);--amber: #f59e0b;--green: #10b981;--radius: 10px;--radius-sm: 6px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px;line-height:1.5}button{font:inherit;cursor:pointer}input,textarea,select{font:inherit;color:inherit}.btn{border:1px solid transparent;border-radius:var(--radius-sm);padding:7px 14px;font-weight:500;transition:background .12s,border-color .12s}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--sky-deep);color:#fff}.btn-primary:hover:not(:disabled){background:var(--sky-deeper)}.btn-outline{background:var(--surface-up);border-color:var(--line);color:var(--ink)}.btn-outline:hover:not(:disabled){border-color:var(--sky-deep)}.btn-danger{background:var(--surface-up);border-color:#e8386d66;color:var(--pink)}.btn-danger:hover:not(:disabled){background:#e8386d0f}.btn-ghost{background:transparent;color:var(--ink-lite)}.btn-ghost:hover:not(:disabled){color:var(--sky-deep)}.btn-sm{padding:4px 10px;font-size:13px}.shell{max-width:1400px;margin:0 auto;padding:20px 24px 60px}.topbar{display:flex;align-items:center;gap:16px;margin-bottom:20px}.topbar h1{font-size:20px;margin:0;flex:1}.topbar h1 span{color:var(--pink)}.topbar .who{color:var(--ink-lite);font-size:13px}.stats{display:flex;gap:10px;margin-bottom:14px}.stat{background:var(--surface-up);border:1px solid var(--line);border-radius:var(--radius);padding:9px 18px;display:flex;flex-direction:column;align-items:flex-start;gap:1px;min-width:108px;transition:border-color .12s}.stat:hover{border-color:var(--sky-deep)}.stat.active{border-color:var(--sky-deep);box-shadow:inset 0 0 0 1px var(--sky-deep)}.stat-num{font-size:22px;font-weight:700;line-height:1.1;color:var(--ink)}.stat-lbl{font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600}.filters{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px;padding:10px 12px;background:var(--surface-up);border:1px solid var(--line);border-radius:var(--radius)}.filters select,.filter-search{border:1px solid var(--line);border-radius:var(--radius-sm);padding:6px 10px;background:var(--surface-up)}.filters select:focus,.filter-search:focus{outline:2px solid rgba(69,123,226,.35);outline-offset:-1px}.filter-search{flex:1;min-width:200px}.check{display:flex;align-items:center;gap:5px;font-size:13px;color:var(--ink-lite);white-space:nowrap;cursor:pointer}.filter-count{margin-left:auto;font-size:12.5px;color:var(--muted);white-space:nowrap}.split{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:16px;align-items:start}@media(max-width:1100px){.split{grid-template-columns:1fr}}.panel{background:var(--surface-up);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.panel-pad{padding:16px}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}tbody tr{cursor:pointer}tbody tr:hover{background:var(--surface)}tbody tr.selected{background:#457be214}tbody tr.is-appeal td:first-child{box-shadow:inset 3px 0 0 var(--pink)}th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}th.sortable:hover{color:var(--sky-deep)}.cell-main{font-weight:600}.stale{color:var(--amber);font-weight:600}.cell-sub{color:var(--ink-lite);font-size:12.5px}.truncate{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.pill{display:inline-block;border-radius:999px;padding:2px 9px;font-size:11.5px;font-weight:600;white-space:nowrap}.pill-appeal{background:var(--pink);color:#fff}.pill-new{background:var(--amber);color:#fff}.pill-waiting{background:var(--bg-mid);color:var(--ink)}.pill-progress{background:var(--sky-deep);color:#fff}.pill-done{background:var(--green);color:#fff}.pill-cat{background:var(--surface);border:1px solid var(--line);color:var(--ink-lite)}.detail-head{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap;margin-bottom:4px}.detail-head h2{font-size:17px;margin:0}.meta-grid{display:grid;grid-template-columns:auto 1fr;gap:4px 14px;font-size:13px;margin:12px 0}.meta-grid dt{color:var(--muted);text-transform:uppercase;font-size:11px;letter-spacing:.05em;padding-top:2px}.meta-grid dd{margin:0}.ban-box{background:#e8386d0f;border-left:3px solid var(--pink);border-radius:var(--radius-sm);padding:10px 12px;margin:12px 0}.ban-box .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--pink);font-weight:600}.ai-box{background:#457be212;border-left:3px solid var(--sky-deep);border-radius:var(--radius-sm);padding:10px 12px;margin:12px 0}.ai-box .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--sky-deep);font-weight:600}.thread{display:flex;flex-direction:column;gap:8px;max-height:320px;overflow-y:auto;padding:4px 2px}.msg{border-radius:var(--radius-sm);padding:9px 12px;max-width:85%}.msg-user{background:var(--surface);border:1px solid var(--line);align-self:flex-start}.msg-staff{background:#457be21a;border-left:2px solid var(--sky-deep);align-self:flex-end}.msg .author{font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:600}.msg .body{white-space:pre-wrap;margin-top:2px}.msg .at{font-size:11px;color:var(--muted);margin-top:3px}textarea.reply{width:100%;min-height:90px;resize:vertical;border:1px solid var(--line);border-radius:var(--radius-sm);padding:9px 11px;background:var(--surface-up)}textarea.reply:focus{outline:2px solid rgba(69,123,226,.35);outline-offset:-1px}.section-label{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:16px 0 8px}.photos-box{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-sm);padding:10px 12px;margin:12px 0}.photos-box.reported{background:#e8386d0f;border-left:3px solid var(--pink)}.photos-box .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin-bottom:8px}.photos-box.reported .label{color:var(--pink)}.photo-strip{display:flex;gap:8px;flex-wrap:wrap}.photo-thumb{width:76px;height:76px;padding:0;border:1px solid var(--line);border-radius:var(--radius-sm);overflow:hidden;background:var(--bg-mid)}.photo-thumb img{width:100%;height:100%;object-fit:cover;display:block}.photo-thumb:hover{border-color:var(--sky-deep)}.photo-cell{position:relative}.photo-remove{position:absolute;top:-6px;right:-6px;width:20px;height:20px;padding:0;border-radius:999px;border:1px solid #fff;background:var(--pink);color:#fff;font-size:11px;line-height:1;opacity:0;transition:opacity .12s}.photo-cell:hover .photo-remove,.photo-remove:focus-visible{opacity:1}.photo-remove:disabled{opacity:.3}.ctx-box{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-sm);padding:10px 12px;margin:12px 0}.ctx-box .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin-bottom:6px}.ctx-grid{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:13px;color:var(--ink-lite)}.ctx-flag{background:var(--pink);color:#fff;border-radius:999px;padding:1px 9px;font-size:11.5px;font-weight:600}.repair{margin-top:14px;padding-top:12px;border-top:1px dashed var(--line)}.repair-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin-bottom:7px}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;background:#0b2a42eb;display:grid;place-items:center;z-index:100;cursor:zoom-out;padding:32px}.lightbox img{max-width:100%;max-height:100%;border-radius:var(--radius)}.composer{margin-top:14px;border:1px solid var(--line);border-radius:var(--radius-sm);padding:10px;background:var(--surface-up);transition:background .15s,border-color .15s}.composer.is-note{background:#fff8e8;border-color:var(--amber)}.composer-modes{display:flex;gap:6px;margin-bottom:8px}.mode{background:none;border:1px solid var(--line);border-radius:999px;padding:4px 12px;font-size:13px;color:var(--ink-lite)}.mode.active{background:var(--sky-deep);border-color:var(--sky-deep);color:#fff;font-weight:600}.composer.is-note .mode.active{background:var(--amber);border-color:var(--amber)}.composer-hint{font-size:12.5px;color:var(--ink-lite);margin-bottom:8px}.composer.is-note .composer-hint{color:#92650a;font-weight:600}.btn-note{background:var(--amber);color:#fff}.btn-note:hover:not(:disabled){background:#d98a06}.canned{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}.canned-chip{background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:3px 11px;font-size:12.5px;color:var(--ink-lite)}.canned-chip:hover{border-color:var(--sky-deep);color:var(--sky-deep)}.msg-internal{background:#fff8e8;border:1px dashed var(--amber);align-self:stretch;max-width:100%}.msg-internal .author{color:#92650a}.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.empty,.loading{text-align:center;color:var(--ink-lite);padding:40px 20px}.error{background:#e8386d14;border:1px solid rgba(232,56,109,.3);color:var(--pink);border-radius:var(--radius-sm);padding:10px 12px;margin-bottom:12px}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%);background:var(--ink);color:#fff;padding:10px 18px;border-radius:999px;font-size:13.5px;z-index:50}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{background:var(--surface-up);border:1px solid var(--line);border-radius:var(--radius);padding:28px;width:100%;max-width:360px}.login-card h1{font-size:21px;margin:0 0 4px}.login-card h1 span{color:var(--pink)}.login-card p.sub{color:var(--ink-lite);margin:0 0 20px;font-size:13.5px}.field{margin-bottom:12px}.field label{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin-bottom:4px}.field input{width:100%;border:1px solid var(--line);border-radius:var(--radius-sm);padding:9px 11px;background:var(--surface-up)}.field input:focus{outline:2px solid rgba(69,123,226,.35);outline-offset:-1px}